At Global Glow, we are committed to providing a smooth and reliable delivery experience for our customers across India.
This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products from globalglow.in.
Please review this policy before placing your order.
1. Order Processing
All orders are processed after successful payment verification.
Processing Time
Orders are generally processed within 1–2 business days.
Our regular order processing days are:
Monday to Friday
Orders received after our daily processing cutoff may be processed on the next working day.
Orders placed on Sundays or public holidays will normally be processed on the next working day.
Processing time may be longer during:
Promotional campaigns
Sales events
Public holidays
High order volumes
Unexpected operational circumstances
We will make reasonable efforts to process orders within the stated timeframe.
2. Order Cutoff Time
Our current order processing cutoff is:
12:00 AM IST
Orders received after the applicable cutoff will be considered for processing on the next working day.
The order cutoff is used for calculating the estimated processing and delivery timeline.
3. Delivery Coverage
Global Glow currently delivers to serviceable locations across India through third-party courier and logistics partners.
Delivery availability depends on the customer’s PIN code, courier serviceability, and logistics network coverage.
Some remote or restricted locations may have longer delivery times or may not be serviceable.
4. Estimated Delivery Time
Once your order has been processed and handed over to the courier, the transit time depends on the destination, PIN code, courier partner, and logistics conditions.
Our typical transit time is approximately:
2–7 business days
Including order processing and handling, the overall estimated delivery time is approximately:
3–9 business days
These are estimated delivery timelines and not guaranteed delivery dates.
Actual delivery time may vary depending on:
Customer PIN code
Courier partner
Destination
Courier service availability
Weather conditions
Public holidays
Natural events
High shipping volumes
Transportation or logistics disruptions
Other circumstances beyond our reasonable control
For some remote or difficult-to-service locations, delivery may take longer.
5. Shipping Charges
A flat shipping charge of ₹99 applies to eligible orders within India.
The applicable shipping charge will be displayed during checkout before you complete your purchase.
Any special shipping offer or free-shipping promotion, if available, will be clearly communicated on the website and/or during checkout.
6. Shipping & Courier Partners
Orders are shipped through third-party logistics and courier partners.
Global Glow may use Shiprocket and its associated courier network to facilitate shipment processing, courier allocation, tracking, and delivery.
The courier partner may vary depending on:
Delivery PIN code
Service availability
Package characteristics
Logistics capacity
Operational requirements
Global Glow does not guarantee the use of a particular courier partner for every order.
7. Order Tracking
Once your order has been shipped, you will receive applicable shipment information through the contact details provided during checkout.
Where tracking is available, you may receive:
Order confirmation
Shipping notification
Tracking information
Courier or shipment updates
You can also use our Track Order page to check your order status where tracking information is available.
If you need assistance with your shipment, you may contact our customer support team.
8. Delivery Attempts
Courier partners generally make delivery attempts according to their operational procedures.
Please ensure that:
Your name is correctly provided.
Your delivery address is complete and accurate.
Your PIN code is correct.
Your phone number is reachable.
Someone is available to receive the package where required.
If a delivery attempt is unsuccessful, the courier partner may make another delivery attempt or follow its standard undelivered-shipment procedure.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
Please carefully verify your:
Full name
Mobile number
House/building details
Street/locality
City
State
PIN code
If incorrect or incomplete information is provided, delivery may be delayed or the shipment may be returned by the courier.
Additional shipping or re-delivery charges may apply where the delivery issue is caused by incorrect information provided by the customer.
Please contact us as soon as possible if you notice an error in your shipping information.
10. Undelivered or Returned Shipments
An order may be returned to Global Glow by the courier partner in situations such as:
Multiple unsuccessful delivery attempts
Incorrect or incomplete address
Incorrect PIN code
Customer unavailable or unreachable
Customer refusing delivery
Location being outside courier serviceability
Courier being unable to access the delivery location
Other courier-related circumstances
If a shipment is returned to us, please contact our support team for assistance.
Depending on the circumstances, additional shipping or re-delivery charges may apply.
Any refund request will be handled according to our Return & Refund Policy.
11. Delayed Deliveries
We make reasonable efforts to ensure orders are delivered within the estimated timeframe.
However, delivery delays may occur because of circumstances outside our reasonable control, including:
Courier network delays
Weather conditions
Public holidays
Natural events
High order volumes
Transportation disruptions
Government restrictions
Remote-location service limitations
Incorrect or incomplete customer information
Estimated delivery timelines are therefore provided for guidance and should not be considered guaranteed delivery dates.
If your shipment appears to be significantly delayed, please contact our support team so we can assist with checking the shipment status.
12. Damaged Packages
Please inspect the package when it is delivered.
If your package appears visibly damaged, please:
Take clear photographs of the package before opening it, where possible.
Contact Global Glow customer support as soon as possible.
Provide your order details and photographs of the package and product.
Keep the original packaging until the issue has been reviewed.
For damaged, defective, incorrect, or incomplete products, please refer to our Return & Refund Policy for eligibility and the applicable resolution process.
13. Delivery to Remote Locations
Delivery to remote, rural, restricted, or difficult-to-service locations may require additional time.
Courier serviceability and transit time are determined based on the destination PIN code and the available courier network.
If a particular PIN code is not serviceable, we may be unable to complete delivery to that location.
14. International Shipping
Global Glow currently ships orders within India only.
International shipping is not currently available unless specifically stated on the website.
15. Contact Us
If you have questions about shipping, delivery, tracking, or your order, please contact us.
