At Global Glow, we respect your privacy and are committed to protecting the personal information you provide when you visit or purchase from globalglow.in.
This Privacy Policy explains what information we collect, how we use it, how it may be shared, how we protect it, and the choices available to you.
By using our website or placing an order with us, you acknowledge the practices described in this Privacy Policy.
1. About Global Glow
Global Glow operates the eCommerce website globalglow.in, through which we offer beauty, skincare, wellness, personal-care, and related products to customers in India.
Business Name: Global Glow Website: globalglow.in Address: 8th Cross Road, E.W.S. Colony, BTM 2nd Stage, Bengaluru, Karnataka – 560076, India Email:care@globalglow.in Phone: +91 6360609063
2. Information We Collect
Depending on how you interact with our website, we may collect information such as:
Information you provide directly
When you place an order, contact us, create an account, subscribe to communications, or submit a form, we may collect:
Full name
Email address
Mobile/telephone number
Billing address
Shipping/delivery address
PIN code
Order details
Product information
Communication or enquiry details
Information you provide when contacting customer support
We only request information that is reasonably necessary for the relevant purpose.
3. Payment Information
Payments made through our website may be processed by third-party payment service providers.
Depending on the payment method selected, you may be redirected to or interact directly with the payment provider.
Global Glow generally does not store complete card numbers, CVV numbers, UPI PINs, banking passwords, or other sensitive payment authentication information on our website.
Payment information is handled by the applicable payment service provider according to its own security and privacy practices.
4. Information Collected Automatically
When you visit globalglow.in, certain technical information may be collected automatically, which may include:
IP address
Browser type
Device type
Operating system
Pages visited
Website interactions
Approximate usage information
Referring website or page
Date and time of access
Technical information required to maintain website security and functionality
This information may be used to understand website usage, improve performance, maintain security, and provide a better shopping experience.
5. Cookies and Similar Technologies
Global Glow may use cookies and similar technologies to help the website function properly and improve your experience.
Cookies may be used for purposes such as:
Maintaining shopping-cart functionality
Remembering website preferences
Understanding website usage
Improving website performance
Measuring marketing or advertising effectiveness
Maintaining website security
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
6. How We Use Your Information
We may use the information we collect for purposes including:
Processing and fulfilling orders
Verifying payments
Arranging shipping and delivery
Providing order tracking
Responding to customer enquiries
Providing customer support
Processing returns, refunds, and exchanges
Communicating about your orders
Maintaining and improving our website
Preventing fraud, abuse, and unauthorized activity
Maintaining website and transaction security
Understanding website usage and performance
Sending promotional or informational communications where permitted and appropriate
Complying with applicable legal and regulatory requirements
We use personal information for purposes relevant to our relationship with you and the services you request.
7. Order and Delivery Information
When you place an order, information necessary to fulfill the order may be shared with relevant service providers.
This can include:
Payment processors
Shipping and logistics providers
Courier partners
Order-management and technology providers
Customer-support service providers
For shipping and logistics, Global Glow may use Shiprocket and its associated courier network to facilitate shipment processing, courier allocation, tracking, and delivery.
Only information reasonably necessary for the relevant service should be shared.
8. Sharing of Personal Information
Global Glow does not sell your personal information as a standalone product.
We may share relevant information with trusted third parties when necessary to operate our business and provide services to you.
These may include:
Payment service providers
Courier and logistics providers
Website hosting and technology providers
Website analytics and performance providers
Customer-support tools
Email or communication service providers
Fraud-prevention and security services
Professional or legal advisers where necessary
Government authorities or law-enforcement agencies where required by applicable law
Third-party providers may process information according to their own privacy policies and applicable requirements.
9. Marketing Communications
If you choose to subscribe to our newsletter or promotional communications, we may use your provided contact information to send:
Product updates
Offers and promotions
Beauty and skincare information
Website or service updates
Other relevant communications
You may unsubscribe from promotional email communications by using the unsubscribe option included in the relevant communication or by contacting us.
Transactional communications relating to your orders may still be sent when necessary to complete or support your purchase.
10. Customer Enquiries and Contact Forms
When you submit information through our contact forms, we may collect the information you provide, such as your name, email address, phone number, subject, and message.
We use this information to:
Respond to your enquiry
Provide customer support
Resolve issues
Communicate regarding your request
Please avoid submitting passwords, payment credentials, or other highly sensitive information through general contact forms.
11. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.
Our website uses HTTPS/SSL encryption to help protect information transmitted between your browser and our website.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
If we become aware of a security incident involving personal information, we will take appropriate steps as required by applicable law.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
Completing transactions
Providing customer support
Maintaining order records
Handling returns and refunds
Meeting accounting and business requirements
Resolving disputes
Preventing fraud
Complying with applicable legal obligations
When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal and operational requirements.
13. Your Choices and Rights
Depending on applicable law, you may have rights or choices relating to your personal information.
These may include the ability to:
Request information about personal data we hold about you
Request correction of inaccurate information
Request deletion where applicable
Withdraw consent where processing is based on consent
Opt out of certain promotional communications
Raise concerns about the handling of your personal information
To make a privacy-related request, contact us using the details provided below.
We may need to verify your identity before processing certain requests to protect your account and personal information.
14. Withdrawing Consent
Where we process personal information based on your consent, you may withdraw that consent by contacting us.
You may also use available unsubscribe or preference-management options where provided.
Withdrawing consent does not affect processing that was lawfully carried out before the withdrawal.
Certain information may continue to be retained or processed where necessary for legal, contractual, security, accounting, or other legitimate requirements.
15. Children’s Privacy
Our website is intended for general customers and is not specifically directed toward children.
We do not knowingly request or intentionally collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.
16. Third-Party Websites and Services
Our website may contain links, integrations, payment services, social-media features, advertising services, or other third-party technologies.
Third-party websites and services operate under their own terms and privacy policies.
Global Glow is not responsible for the privacy practices of third-party websites or services that we do not control.
We recommend reviewing the applicable third-party privacy policy before providing personal information to those services.
17. Analytics and Advertising
We may use third-party analytics, advertising, and measurement technologies to understand website performance and improve our marketing activities.
These services may collect information about website visits, interactions, devices, or advertising activity according to their respective policies and configuration.
Where applicable, cookies or similar technologies may be used for these purposes.
You can manage certain tracking technologies through your browser or device settings.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers, legal requirements, or privacy practices.
When we make changes, we will update the Last Updated date shown at the beginning of this page.
We encourage you to review this page periodically for the latest information.
19. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us.
