At Global Glow, we want you to have a smooth and confident shopping experience. If you are not satisfied with your purchase, eligible products may be returned in accordance with the terms below.
This Return & Refund Policy explains when returns, exchanges, refunds, and order cancellations are accepted and how to request them.
1. Return Window
You may request a return within 5 calendar days from the date your order is delivered.
The return request must be submitted within this period. Requests received after the applicable return window may not be accepted.
To ensure your return can be processed, please contact us before sending any product back. Do not ship a product to us without receiving return instructions from our support team.
2. When We Accept Returns
Global Glow accepts returns for eligible new and unused products, including general return requests such as a change of mind, subject to the exclusions and conditions stated in this policy.
A return may be requested when:
You changed your mind about the purchase.
You ordered the wrong product or variant.
You no longer require the product.
The product was delivered damaged.
The wrong product was delivered.
The product is defective.
Items are missing from your order.
All returns are subject to product eligibility, condition, and verification.
3. Return Eligibility
To qualify for a return:
The return request must be submitted within 5 calendar days of delivery.
The product must be unused and in new condition.
The product must remain in its original packaging.
Product labels, seals, accessories, and other original components must be intact where applicable.
The product must not have been altered, damaged, or used after delivery.
You must provide your order number or other valid proof of purchase.
Global Glow may request photographs or other information to verify the condition of the product.
Products that do not meet these conditions may be rejected.
4. Products That Cannot Be Returned
For hygiene, safety, and product-quality reasons, certain products are not eligible for return once opened or used.
The following products are generally non-returnable if opened or used:
Skincare products
Beauty creams and lotions
Face serums
Face washes and cleansers
Beauty soaps
Wellness and dietary supplement products
Perfumes and fragrances
Personal-care products
Products with broken or removed hygiene seals
A product that has been opened, used, altered, contaminated, or damaged after delivery may not qualify for a return.
If a product arrives damaged, defective, incorrect, or incomplete, please contact us immediately with photographs so that we can investigate and assist you.
5. Return Shipping Charges
Return shipping responsibility depends on the reason for the return.
Returns caused by Global Glow
If you received:
A damaged product
A defective product
The wrong product
An incomplete order or missing item
Global Glow will arrange the appropriate return process and, where applicable, provide return pickup or return shipping instructions at no additional return shipping cost to the customer.
General returns
For eligible general returns, including change-of-mind or incorrect-order situations, the customer is responsible for the applicable return shipping cost, unless otherwise stated by Global Glow.
Any applicable return shipping requirement will be communicated before the return is processed.
For damaged, defective, incorrect, or incomplete orders, please also provide clear photographs showing:
The product
Product packaging
Shipping package/outer box
Any visible damage or incorrect item
Our support team will review your request and normally respond within 1–2 business days.
Please wait for confirmation and return instructions before shipping the product.
7. Return Verification
Once the returned product is received, Global Glow will inspect it to verify:
Product condition
Packaging and seals
Eligibility under this policy
Reason for return
Order details
A refund or exchange will be processed only after the return has been successfully verified.
If the returned product does not meet the eligibility requirements, the return may be rejected.
8. Refund Policy
For approved returns, refunds will be issued to the original payment method used for the order, unless another refund method is required or agreed upon.
Refund processing will normally begin after the returned product has been received and verified.
Please allow up to 10 business days for the refund to be processed by Global Glow.
After the refund has been initiated, the time taken for the amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
Global Glow is not responsible for additional processing delays caused by banks or payment providers.
9. Refund Amount
For an approved return, the refund amount will depend on the circumstances of the return.
Where applicable:
Product charges for eligible returned products will be refunded.
Original shipping charges may not be refundable for general returns.
Applicable return shipping charges may be deducted from the refund or may be payable by the customer.
For products returned because of an error by Global Glow, such as an incorrect product or damaged delivery, Global Glow will provide an appropriate resolution.
Any applicable deductions will be communicated during the return process.
10. Exchanges
We may provide an exchange for eligible products in cases such as:
Incorrect product delivered
Product received damaged
Product received defective
Other cases approved by Global Glow
Exchange requests must be submitted within 5 calendar days from delivery.
The replacement product will depend on availability.
If the requested replacement is unavailable, Global Glow may provide an alternative resolution, including a refund where applicable.
11. Damaged or Incorrect Orders
Please inspect your package when it is delivered.
If you receive a damaged, defective, incorrect, or incomplete order, contact us as soon as possible and preferably within 5 calendar days of delivery.
Please provide photographs of the product, packaging, and shipping box so that we can investigate the issue with our fulfillment or courier partners.
Do not dispose of the product or packaging until we have completed the review, as these may be required for verification.
12. Order Cancellation
You may request cancellation of an order before it has been shipped.
To request a cancellation, contact us as soon as possible at:
Once an order has been shipped or handed over to the courier, cancellation may no longer be possible.
If a cancellation is successfully approved before shipment, the applicable refund will be processed to the original payment method.
13. Refused or Undelivered Orders
If an order is refused by the customer, becomes undeliverable because of incorrect or incomplete address information, or is returned to Global Glow by the courier, please contact our support team.
Any refund or re-shipment will be reviewed based on the circumstances of the order.
Additional shipping or return charges may apply where the delivery failure was caused by incorrect information provided by the customer.
14. Late or Missing Refunds
If your approved refund has not appeared after the stated processing period:
Check your bank or payment account.
Contact your payment provider or card issuer.
Contact your bank if necessary.
Contact Global Glow at care@globalglow.in if the refund is still not received.
We will assist you with checking the status of the refund.
15. Product Authenticity and Quality
Global Glow aims to provide genuine beauty, skincare, wellness, and fragrance products sourced through our established supplier network.
We take product quality and authenticity seriously.
If you believe that you have received an incorrect, damaged, defective, or potentially unsuitable product, please contact our customer support team so that we can investigate the matter.
16. Contact Us
If you have questions regarding returns, refunds, exchanges, or cancellations, please contact us:
Global Glow 8th Cross Road, E.W.S. Colony, BTM 2nd Stage, Bengaluru, Karnataka 560076, India Email:care@globalglow.in Phone: +91 6360609063 Website: globalglow.in
We are committed to providing clear information and helping customers resolve eligible return and refund requests fairly and efficiently.
