At Global Glow, customer satisfaction is important to us. We strive to provide authentic beauty, skincare, and wellness products. If you experience any issues with your order, please review our Return & Refund Policy below.
Returns & Refunds
We understand that sometimes a product may not meet your expectations. Our return and refund process is designed to be simple, transparent, and customer-friendly.
Return Eligibility
You may request a return if:
✅ You received a damaged product
✅ You received an incorrect product
✅ The product was delivered in a defective condition
✅ The product was missing items that were part of the original order
To be eligible for a return:
The request must be submitted within 48 hours of delivery.
The product must remain unused and in its original condition.
Original packaging, labels, seals, and accessories must be intact.
Proof of purchase and order details must be provided.
Non-Returnable Products
For hygiene and safety reasons, certain products may not be eligible for return, including:
Opened skincare products
Used beauty products
Opened wellness products
Products with broken seals
Products damaged after delivery
Gift cards (if applicable)
Returns requested due to personal preference or change of mind may not be accepted.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product:
Take clear photos of the package and product.
Contact us within 48 hours of delivery.
Share your order number and supporting images.
Our team will review the request and provide further assistance.
Refund Process
Once your return request is approved and the returned item is received and inspected:
Refunds will be processed to the original payment method.
Refund processing may take 5–10 business days depending on your payment provider.
Customers will receive confirmation once the refund has been initiated.
Order Cancellation
Orders may be cancelled before they are shipped.
If the order has already been dispatched, cancellation may not be possible.
To request cancellation, please contact our support team as soon as possible.
Late or Missing Refunds
If you have not received your refund:
Check your bank account or payment method.
Contact your bank or payment provider.
Processing times may vary depending on financial institutions.
If you still have concerns, please contact our customer support team.
Return Shipping
If a return is approved due to:
Wrong product delivery
Damaged product
Defective product
Global Glow may arrange return shipping or provide further instructions.
For other approved return situations, return shipping costs may be the responsibility of the customer unless otherwise specified.
Quality & Authenticity Commitment
Global Glow is committed to providing authentic beauty, skincare, and wellness products sourced from trusted suppliers.
If you believe there is an issue with a product received, please contact us and our team will investigate the matter promptly.
