These Terms & Conditions govern your access to and use of globalglow.in, including browsing the website, purchasing products, creating an account, contacting us, and using other services provided through the website.
By accessing or using our website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website.
1. About Global Glow
Global Glow operates the eCommerce website globalglow.in and offers beauty, skincare, wellness, personal-care, fragrance, and related products to customers in India.
You may use globalglow.in for lawful personal and shopping purposes.
You agree not to:
Use the website for unlawful activities.
Attempt to gain unauthorized access to the website or its systems.
Interfere with website security or functionality.
Copy, reproduce, modify, or distribute website content without permission.
Use automated systems to access or collect website information in a way that may harm or disrupt the website.
Submit false, misleading, or fraudulent information.
Attempt to place fraudulent or unauthorized orders.
We reserve the right to restrict or suspend access where necessary to protect the website, customers, or our business.
3. Product Information
We make reasonable efforts to provide accurate information about the products displayed on our website.
Product information may include:
Product name
Description
Ingredients or specifications where provided
Size or quantity
Images
Price
Availability
Brand information
Usage information where applicable
Product images are provided for illustration and product identification. Actual packaging, labels, colours, or appearance may vary slightly due to manufacturer updates, photography, display settings, or packaging changes.
Customers should review the product information and applicable manufacturer instructions before purchasing or using a product.
4. Beauty, Skincare and Wellness Products
Products sold through Global Glow may include beauty, skincare, personal-care, wellness, dietary supplement, and fragrance products.
Unless expressly stated otherwise, product information provided on our website is intended for general product information and should not be interpreted as medical advice, diagnosis, treatment, or a guarantee of a particular result.
Individual experiences with beauty, skincare, wellness, or personal-care products may vary.
For products where the manufacturer provides specific usage, safety, storage, or precautionary instructions, customers should follow those instructions carefully.
If you have allergies, sensitivities, dietary restrictions, medical concerns, or are taking medication, consult an appropriately qualified professional before using a product where relevant.
5. Product Availability
Product availability may change from time to time.
Adding a product to your cart does not necessarily guarantee that the product will remain available until checkout or payment completion.
If a product becomes unavailable after an order has been placed, we will contact the customer where reasonably possible and provide an appropriate resolution.
6. Prices and Taxes
Prices displayed on globalglow.in are shown in Indian Rupees (INR) unless otherwise stated.
We make reasonable efforts to ensure that prices displayed on the website are accurate.
Prices may change at any time before an order is placed.
The applicable product price and any applicable charges will be shown during checkout before payment is completed.
Where applicable, taxes and other compulsory charges will be reflected in the order total.
7. Promotions and Discounts
From time to time, Global Glow may offer:
Discounts
Promotional prices
Coupons
Special offers
Free-shipping promotions
Limited-time campaigns
Promotional offers may have specific terms, eligibility requirements, validity periods, product exclusions, or usage limits.
Unless expressly stated otherwise, promotions cannot be combined.
Global Glow reserves the right to modify or withdraw a promotion in accordance with its stated terms.
8. Placing an Order
When you place an order through globalglow.in, you are submitting a request to purchase the selected products.
Before completing your order, please carefully check:
Product name
Quantity
Variant or size
Delivery address
Mobile number
Email address
Order total
Shipping charges
Other applicable charges
After successful payment and order processing, you may receive an order confirmation through the contact information provided during checkout.
An order may be cancelled or declined in certain circumstances, including suspected fraud, product unavailability, pricing errors, technical errors, or other legitimate operational reasons.
If we cancel an order after payment has been received, an applicable refund will be processed.
9. Payment
Global Glow may offer payment methods provided through supported third-party payment service providers.
Available payment options may vary depending on the customer’s location, order, payment provider, or other factors.
Payment must be successfully completed before an order can be processed unless an alternative payment method is explicitly offered.
Global Glow does not request your payment PIN, password, or confidential banking credentials through email, phone calls, or general customer-support messages.
Customers should never share such information with anyone claiming to represent Global Glow.
10. Order Processing
Orders are generally processed within 1–2 business days after successful payment verification.
Our regular order processing days are:
Monday to Friday
Orders received after the applicable 12:00 AM IST order cutoff will be considered for processing on the next working day.
Orders placed on Sundays or public holidays will normally be processed on the next working day.
Processing may take longer during sales, promotional periods, public holidays, high order volumes, or unexpected operational circumstances.
11. Shipping and Delivery
Global Glow currently delivers to serviceable locations across India.
Orders may be shipped using third-party logistics and courier providers. Global Glow may use Shiprocket and its associated courier network to facilitate shipment processing, courier allocation, tracking, and delivery.
Estimated Delivery
Orders are generally subject to:
Processing: 1–2 business days
Transit: approximately 2–7 business days
Overall estimated delivery: approximately 3–9 business days
Delivery times are estimates and are not guaranteed delivery dates.
Actual delivery time may vary based on:
Destination PIN code
Courier partner
Serviceability
Weather
Public holidays
Transportation conditions
High shipment volumes
Remote locations
Other circumstances beyond our reasonable control
Please refer to our Shipping & Delivery Policy for complete information.
12. Shipping Charges
A flat shipping charge of ₹99 applies to eligible orders within India.
The applicable shipping charge will be displayed during checkout before the order is completed.
Any promotional free-shipping offer will be clearly communicated on the website or during checkout and will be subject to the applicable promotional terms.
13. Delivery Information Provided by Customers
Customers are responsible for providing accurate and complete delivery information.
This includes:
Full name
Mobile number
Complete address
City
State
PIN code
Global Glow is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
Additional shipping or re-delivery charges may apply where permitted and applicable.
14. Returns, Refunds and Exchanges
Returns, refunds, and exchanges are governed by our Return & Refund Policy.
Eligible returns must comply with the applicable return window and product-condition requirements.
Customers should contact Global Glow before sending a product back.
For complete information about:
Return eligibility
Non-returnable products
Return shipping
Refund processing
Exchanges
Order cancellation
please refer to our Return & Refund Policy.
15. Order Cancellation
Customers may request cancellation of an order before it has been shipped.
Once an order has been shipped or handed over to a courier, cancellation may no longer be possible.
Customers should contact us as soon as possible if they wish to cancel an order.
Approved cancellations will be handled according to our applicable refund procedures.
16. Damaged, Defective or Incorrect Products
If you receive:
A damaged product
A defective product
An incorrect product
A missing item
please contact Global Glow as soon as possible and within the applicable return period.
Photographs of the product, packaging, and shipping package may be requested to help us investigate the issue.
The applicable resolution will be handled according to our Return & Refund Policy.
17. Product Authenticity
Global Glow aims to provide genuine products sourced through its established supplier network.
We take product authenticity seriously.
Where a product is represented as an authentic branded product, we will take reasonable steps to ensure that the product supplied corresponds to the product represented on our website.
If you believe you have received an incorrect or potentially inauthentic product, please contact us immediately so that we can investigate.
18. Intellectual Property
Unless otherwise stated, content available on globalglow.in, including:
Website text
Graphics
Logos
Designs
Product descriptions
Page layouts
Images created or owned by Global Glow
Other original website materials
may be protected by applicable intellectual-property laws.
You may not reproduce, copy, modify, publish, distribute, sell, or commercially exploit Global Glow’s original website content without prior written permission, except where permitted by applicable law.
Product names, trademarks, logos, and brand materials belonging to third parties remain the property of their respective owners.
19. User Reviews and Submissions
If the website allows customers to submit reviews, comments, photographs, feedback, or other content, you agree that:
Your submission should be truthful and based on your genuine experience.
You should not submit misleading or fraudulent information.
You should not impersonate another person.
You should not submit unlawful, abusive, defamatory, or harmful content.
You should not include another person’s private information without appropriate permission.
Global Glow may moderate, remove, or decline to publish content that violates these requirements or applicable law.
Where reviews are displayed, Global Glow aims to present customer feedback fairly and accurately.
20. Third-Party Services
Global Glow may use third-party services to operate the website and fulfill orders, including services related to:
Payment processing
Shipping and logistics
Order tracking
Website hosting
Analytics
Email communications
Security
Customer support
Third-party services may have their own terms and privacy policies.
Your use of such services may be subject to the applicable third-party terms.
21. Website Availability
We make reasonable efforts to keep globalglow.in available and functioning properly.
However, we do not guarantee that the website will always be:
Available without interruption
Free from errors
Free from technical issues
Free from temporary downtime
The website may occasionally be unavailable because of maintenance, technical problems, security issues, hosting problems, updates, or circumstances beyond our reasonable control.
22. Errors and Corrections
We make reasonable efforts to ensure that website information is accurate.
However, occasional errors may occur, including errors relating to:
Product descriptions
Images
Prices
Availability
Promotions
Shipping information
Other website content
If we identify a material error affecting an order, we may contact the customer to clarify the issue or provide an appropriate resolution.
We reserve the right to correct errors and update website information where necessary.
23. Limitation of Responsibility
Global Glow will make reasonable efforts to provide products and services as described on the website.
To the extent permitted by applicable law, Global Glow will not be responsible for losses resulting solely from circumstances beyond its reasonable control, including:
Courier delays
Natural events
Weather disruptions
Government restrictions
Network or technical failures
Third-party service interruptions
Incorrect information supplied by customers
Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or protections that cannot lawfully be excluded or limited.
24. Consumer Rights
Nothing in these Terms & Conditions is intended to take away any rights or remedies available to consumers under applicable Indian laws.
Global Glow will comply with applicable consumer-protection, e-commerce, payment, privacy, and other legal requirements relevant to its operations.
The Consumer Protection (E-Commerce) Rules, 2020 require e-commerce entities to provide clear information concerning areas such as returns, refunds, exchanges, delivery, shipping costs, payment methods and grievance handling.
25. Privacy
Your use of globalglow.in is also governed by our Privacy Policy, which explains how we collect, use, share, and protect personal information.
Please review the Privacy Policy before using the website or placing an order.
India’s Digital Personal Data Protection Act, 2023 establishes a framework concerning the processing of digital personal data, subject to its applicable commencement provisions and rules.
26. Complaints and Customer Support
If you have a question, complaint, or concern regarding an order, product, delivery, return, refund, or website service, please contact us.
We will review customer complaints and enquiries and work to provide an appropriate response.
Where applicable, complaint-related communications may include information that helps us identify and track the issue.
27. Changes to These Terms
Global Glow may update these Terms & Conditions from time to time to reflect changes in:
Our products
Website functionality
Business operations
Payment or delivery services
Applicable legal requirements
Policies and procedures
When changes are made, the Last Updated date at the top of this page will be updated.
Your continued use of the website after changes are published constitutes your acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.
28. Governing Law
These Terms & Conditions are governed by the applicable laws of India.
Any disputes will be subject to the jurisdiction of the courts or other legally applicable forums having jurisdiction over the relevant matter and parties, subject to applicable consumer-protection laws.
29. Contact Us
For any questions regarding these Terms & Conditions, please contact:
